VICIdial set upand tuned.
We install, scale and customise VICIdial for inbound, outbound and blended call centers.
01Who it is for
The problems we are usually called about.
Inbound, outbound and blended call centers that want a capable dialer without paying per seat, and existing VICIdial users who need it to do more.
Dialer costs that scale with every agent
Commercial platforms charge by the seat and by the minute.
A VICIdial that struggles under load
Calls drop or agents wait as the floor grows.
Agents working around the screens
The default interface does not match your process.
Leads and results in separate systems
Data is exported and imported by hand between the dialer and the CRM.
02What we do
A dialer that fits your operation.
Installation and scaling
Single servers to clusters, sized for your seats and call volume.
Campaigns and dialing
Predictive, power and preview dialing set up for each campaign.
Custom screens and reports
Agent screens, scripts and reports built around how you work.
CRM integration
Leads, dispositions and recordings connected to your CRM.
Dialing rules
Do-not-call lists and calling hours applied by the system.
03How it runs
Step by step.
- 01
Scoping call
We learn your seat count, call volumes, campaigns and the systems around the dialer.
- 02
Sizing and design
Servers, carriers and campaign structure are planned for your peak load.
- 03
Install and configure
The platform, campaigns, lists and dialing rules are set up.
- 04
Customise and integrate
Agent screens, scripts, reports and CRM links are built around your process.
- 05
Launch and tune
We go live with a pilot group, tune dialing and widen from there.
04What you get
Delivered, documented, yours.
A stable platform
Monitored, backed up and documented.
Supervisors who can see the floor
With real-time reports and wallboards.
Support that knows your setup
For changes, campaigns and incidents.
Tools we work with
Your stack, not ours
Example build
Call-center wallboard
Queues, agents and SIP trunks on one live screen for floor supervisors, driven by Asterisk queue and channel events.
Questions
What clients ask first.
How many agents can it support?
From a handful on one server to several hundred on a cluster. We size it for your peak, with room to grow.
Can it connect to our CRM?
Yes. Leads flow in, and call outcomes and recordings flow back.
How do you handle dialing rules?
Do-not-call lists, calling hours and limits on attempts are applied by the system, so they do not depend on agents remembering.
Can you fix our existing installation?
Yes. We review it, stabilise what is fragile and tune it before recommending any rebuild.
Do you provide the phone lines?
We work with the carrier you choose and can advise on selection.
Can supervisors see what is happening live?
Yes. Real-time reports show queues, agents and campaign progress, and we build wallboards for the floor and for remote supervisors. Historical reports cover the measures you manage by, built to your definitions, and can be scheduled to arrive by email.
Tell us what you run.
Thirty minutes with an engineer. You leave with a clear scope, a timeline and a recommended approach.
