Building for call centers.
A call center handles recordings, personal details and often card payments, on systems that must not go down. We build telephony you own, with the compliance work done in the build.
01What you will be asked
The questions your auditors bring.
Are calls recorded lawfully?
Recording needs consent or notice, and recordings are personal data under GDPR and similar laws.
What happens when a card is read out?
PCI DSS requires that card details taken by phone are kept out of recordings and logs.
Is outbound dialing within the rules?
Do-not-call lists, calling hours and consent rules such as the TCPA apply to every campaign.
Can the system be abused?
An exposed phone system can run up large fraudulent call charges within hours.
02How we answer
Built so the answers already exist.
Recordings stay on your servers
Audio and transcripts are stored and retained under your policy, in your environment.
Payment capture is kept out of recordings
Recording pauses automatically while card details are taken.
The dialer enforces the rules
Do-not-call lists and calling windows are applied by the system, not left to agents.
Hardened by default
Locked-down SIP access, fraud limits and monitoring on every build. We hold SOC 2, ISO 27001, HIPAA and PCI DSS.
What stays with people
People decide
What we build for call centers
Tell us what you run.
Thirty minutes with an engineer. You leave with a clear scope, a timeline and a recommended approach.
