A predictive dialerwithout the seat fee.
We set up and tune predictive dialing on VICIdial and Asterisk, on infrastructure you own, so your agents spend their time talking and your cost doesn't rise with every seat.
01Who it is for
The problems we are usually called about.
Outbound and blended call centers in sales, collections, surveys and appointment setting, and anyone paying a per-seat price for a hosted dialer.
Agents waiting between calls
Manual or poorly paced dialing leaves people idle for much of each hour.
A dialer bill that grows with the team
Hosted dialers charge by the seat and often by the minute as well.
Abandoned calls and complaints
Pacing set too aggressively connects calls with no agent free to take them.
Rules left to memory
Calling hours and do-not-call lists depend on agents and spreadsheets.
02What we do
More conversations per agent hour.
Predictive, power and preview dialing
The right mode for each campaign, from high-volume outreach to careful account calls.
Pacing tuned to your lists
Dial rates adjusted to answer rates and agent availability, to keep agents busy without abandoning calls.
Answering-machine handling
Detection and voicemail-drop rules set per campaign.
Dialing rules built in
Do-not-call lists, calling hours and attempt limits enforced by the system.
CRM and reporting
Leads in, outcomes and recordings back, with live and historical reports.
03How it runs
Step by step.
- 01
Scoping call
We learn your seat count, call volumes, campaign types and the systems around the dialer.
- 02
Sizing
Servers and carrier capacity are planned for your peak, with headroom.
- 03
Build
VICIdial is installed, and campaigns, lists, scripts and dispositions are configured.
- 04
Pilot and tune
A first campaign runs with a small group while we adjust pacing and detection.
- 05
Roll out and support
Remaining campaigns follow, with reporting, training and ongoing tuning.
04What you get
Delivered, documented, yours.
A dialer you own
On your servers or cloud account, with no per-seat licence.
Campaigns set up and tested
With your lists, scripts and dispositions.
Supervisors who can see the floor
Real-time reports and wallboards.
Support that knows your setup
For tuning, new campaigns and incidents.
Tools we work with
Your stack, not ours
Example build
Call-center wallboard
Queues, agents and SIP trunks on one live screen for floor supervisors, driven by Asterisk queue and channel events.
Questions
What clients ask first.
What is a predictive dialer?
It's software that dials several numbers at once and connects answered calls to agents as they become free. It predicts when agents will finish their current calls so the next conversation is ready, which keeps talk time high.
How is predictive different from power or preview dialing?
A power dialer calls one number per free agent, so nobody is connected without an agent ready. A preview dialer shows the agent the record first and lets them choose when to call. Predictive is fastest and suits large lists; preview suits complex or high-value calls.
Is VICIdial a good predictive dialer?
Yes. It's an open-source call-center suite used widely for outbound work, with predictive, power and preview modes, and no per-seat licence. It needs proper setup and tuning, which is the work we do.
How do you keep abandoned calls down?
By tuning the dial rate to your real answer rates and agent availability, and capping it per campaign. The right setting depends on the rules that apply to your calls and countries, which you should confirm with your compliance adviser.
Does it enforce do-not-call lists and calling hours?
Yes. Lists and time windows are applied by the system before a number is dialed, so they don't depend on agents remembering.
How many agents can it handle?
From a few on one server to several hundred on a cluster. We size it for your peak and leave room to grow.
Tell us what you run.
Thirty minutes with an engineer. You leave with a clear scope, a timeline and a recommended approach.
