Asterisk developmentand support.
We build, extend and look after Asterisk systems, from a single custom dialplan to a highly available platform.
01Who it is for
The problems we are usually called about.
Companies that run Asterisk, or want to, and need engineers who know it beyond the configuration screens.
Nobody left who understands it
The system works, but the person who built it has moved on and changes are risky.
An old version, years behind
Security fixes are missed because an upgrade looks too dangerous to attempt.
A call flow the software does not offer
You need behaviour that no off-the-shelf PBX provides.
Phones and CRM that do not talk
Agents look up callers by hand and log calls afterwards.
02What we do
Engineers who know Asterisk.
Custom call flows
Dialplans and applications built with ARI, AGI and AMI.
Integration
Click-to-call, screen pops and call logging in your CRM and helpdesk.
Upgrades
Old installations brought to a current long-term-support release.
High availability
Failover between servers and carriers.
Security hardening
SIP access locked down, with fraud limits and monitoring.
03How it runs
Step by step.
- 01
Scoping call
We learn what the system does today, what worries you and what you want to add.
- 02
Review
We read the configuration, check versions and security, and document what is there.
- 03
Plan
You get a written plan for the upgrade, new features or rebuild, with risks and a way back.
- 04
Build and test
Changes are made in a test environment and proven with real call scenarios.
- 05
Cut over and support
We go live out of hours and stay on for monitoring and changes.
04What you get
Delivered, documented, yours.
A documented system
Configuration in version control, with runbooks.
Monitoring and alerts
On call quality, trunks and capacity.
Ongoing support
A named team and agreed response times.
Tools we work with
Your stack, not ours
Example build
Call-center wallboard
Queues, agents and SIP trunks on one live screen for floor supervisors, driven by Asterisk queue and channel events.
Questions
What clients ask first.
Can you take over a system someone else built?
Yes. We begin by documenting it, so we and you understand exactly what it does before anything changes.
Can you upgrade a very old Asterisk?
Yes. We build the new version alongside the old, test your call flows on it and switch when it is proven.
Do you write custom applications?
Yes. Custom call logic, integrations and reporting are a normal part of our work.
How do you keep it secure?
We restrict who can reach the system, enforce strong credentials, set limits on expensive calls and monitor for unusual activity.
Is support available after the project?
Yes, on a retainer with agreed response times.
Can Asterisk work with our CRM and helpdesk?
Yes. Click-to-call, the customer record on screen when a call arrives, and automatic call logging are common integrations. We build them against your CRM's own interfaces so they survive upgrades on both sides.
Tell us what you run.
Thirty minutes with an engineer. You leave with a clear scope, a timeline and a recommended approach.
