Call-center systemsyou own.
We build complete call-center platforms on Asterisk and VICIdial: telephony, dialer, CRM integration and reporting, on infrastructure you control.
01Who it is for
The problems we are usually called about.
Organisations setting up or replacing a call-center platform, who want it fitted to their operation and owned outright.
Paying per seat for features you do not use
The platform is priced for someone else's needs.
Supervisors without a live view
Queues and agents are managed by walking the floor.
Calls and customer records apart
Agents search for the caller while the caller waits.
Recordings you cannot control
They sit on a provider's servers under a provider's terms.
02What we do
The whole floor, on one platform.
Telephony and queues
Inbound routing, menus, queues and outbound dialing.
CRM integration
Customer records on screen when the call arrives, and outcomes written back.
Reporting and wallboards
Live queue and agent status, with history for planning.
Recording and quality
Recordings stored on your servers, with tools for review.
03How it runs
Step by step.
- 01
Scoping call
We learn your call types, volumes, teams and the systems agents use.
- 02
Design
Routing, queues, dialing, reporting and integrations are planned together.
- 03
Build
Telephony, dialer and integrations are built on your infrastructure.
- 04
Pilot
One team goes live first, and we adjust from what they find.
- 05
Roll out and support
Remaining teams follow, with training and ongoing support.
04What you get
Delivered, documented, yours.
A platform without seat fees
Costs that follow your infrastructure, not your headcount.
A system built around your process
Not the other way round.
Support after go-live
For changes, campaigns and growth.
Tools we work with
Your stack, not ours
Example build
Call-center wallboard
Queues, agents and SIP trunks on one live screen for floor supervisors, driven by Asterisk queue and channel events.
Questions
What clients ask first.
Is open source reliable enough for a call center?
Yes. Asterisk and VICIdial run large call centers worldwide. Reliability comes from how the system is designed, monitored and supported.
What does it cost compared with a hosted platform?
You pay for infrastructure, carrier minutes and support, not per seat. We set out the comparison for your numbers before you decide.
Where are recordings stored?
On your own servers or cloud storage, under your retention policy.
Can agents work from home?
Yes, with softphones or browser-based phones over a secure connection.
How long does a build take?
It depends on size and integrations. You get a written timeline and price after the scoping call.
Can it take card payments by phone?
Yes, with care. The system can pause recording while card details are taken, so they never reach recordings or logs, which is what payment card rules require.
What reporting do supervisors get?
Live wallboards for queues and agents, and historical reports on service level, abandonment, handling time and outcomes. We build them around the measures you already manage by.
Tell us what you run.
Thirty minutes with an engineer. You leave with a clear scope, a timeline and a recommended approach.
